Globally the transportation and logistics market is shifting towards a complete technology-driven customer service delivery area through utilization of AI, machine learning, cloud based integration, RPA, decentralized payment modes, and decentralized delivery and transport. Due to manifold growth in customer expectations, the service providers are under immense stress to embrace technology that not only optimises their warehouse operations and fleet management, but also reduce the overall freight cost.
Alongside, this sector is also expected to face several unique challenges over the coming years due to continuous growth in population, change in demographics and improved standard of living of growing population, economic development, rapid urbanization of the nations and growth in fuel demand, coupled with the government interventions and regulations of various degrees and types. There will be a shift towards Mobility-as-a-Service and increased last-mile delivery efficiency. Moreover, the huge investments on electric vehicles and renewed focus on accessibility would disrupt the mobility market further. It is essential that the stressed and overburdened urban mobility landscape gets reconfigured not only for the sake of productivity but also for the quality of life for the present and future citizens.